Refund Policy

At Apptons, we prioritize your satisfaction and strive to deliver exceptional services tailored to your needs. This policy defines the terms and conditions for requesting refunds to ensure a transparent and smooth process.

1. When Refunds Are Applicable

Refunds may be issued in the following situations:

1.1. Services Not Delivered
If the service you purchased has not been initiated or delivered as agreed, you are eligible for a full refund.

1.2. Client-Initiated Cancellation

  • Before Work Begins: You are entitled to a full refund of any upfront payments.
  • After Work Begins: A partial refund may be provided based on the work completed at the time of cancellation.

1.3. Errors or Non-Delivery by Apptons
If we are unable to fulfill the agreed-upon deliverables due to our own error, we will rectify the issue or provide a refund where applicable.

2. Situations Where Refunds Are Not Applicable

Refunds will not be granted under the following circumstances:

2.1. Completed Services
Once a service has been successfully delivered, refunds are not applicable.

2.2. Change of Plans or Preferences
If you decide to cancel the service for personal reasons after work has commenced, a refund will not be issued unless agreed otherwise.

2.3. Client-Related Delays
Refunds are not available if delays occur due to the client’s unresponsiveness or failure to provide necessary information.

2.4. Third-Party Issues
We are not responsible for problems caused by third-party providers, including hosting services, payment gateways, or software. Refunds do not cover such issues.

3. How to Request a Refund

To request a refund, follow these steps:

3.1. Contact Us
Send an email to [email protected] with the following details:

  • Your full name
  • The service you purchased
  • Date of payment
  • Reason for the refund request

3.2. Review Process
We will carefully assess your request within 7 business days and provide a response.

3.3. Refund Processing
Approved refunds will be processed within 7–14 business days using your original payment method.

4. Partial Refunds for Ongoing Projects

For projects canceled after commencement, a partial refund may be issued based on the percentage of work completed. A breakdown of completed work and related costs will be provided as part of this process.

5. Assistance and Queries

If you have any concerns about this policy or need help with a refund, feel free to contact us at [email protected]. We’re here to assist you.

6. Policy Revisions

Apptons reserves the right to update this refund policy to reflect changes in our services or business processes. Any updates will be shared on this page, including the date of revision.

Thank you for trusting Apptons. We are committed to maintaining high standards of service and ensuring your experience with us is rewarding and hassle-free.